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Pissed Consumer Interviews ?

They quoted $5500 load move from Midwest to Florida. They get there and charge $8700 for the truck filled or not. It was 2/3rds full. Then they promised delivery on the 10th of April. They send your stuff off to another company in Florida "smart van lines" and they promise to deliver on the 21st at 7am. Now at 3:30pm they said they are doing another job and maybe deliver Monday. So I figured out the over charge. I am paying one company the true price and the other company the $3200 over charge. If you think you trust someone don't. Franklin and Smart van lines lie.
It took 69 days for a move just 500 miles away. They do not have transparent pricing. The managers who travel with the truck are very dominating and not willing to listen to anything. Anyways when my stuff reached after around 50 phone conversations almost 74 days from...
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Company wrote 0 private or public responses to the review from Aug 07.
1.2
I didn't like
  • Stealing stuff
  • No return emails
  • Too much delay
#1323919
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Bait and switch, jacked up our ‘not to exceed quote’ 48 hours before our move and tried to bump our moving date by a day as well. Cancelled and had to move ourselves because it was too late to book another company. Found out after the fact we had signed off on a...
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Company wrote 0 private or public responses to the review from Jan 25.
1.0
I didn't like
  • Complete lack of ethics and morals
#1175868
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This company is the absolute worst. They lied to us over and over. They quoted us $4900 and when they showed up they told us it would be $11.000 or they were leaving. We had to be out of the house in two days. There were two guys to load and wrap everything. They...
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Company wrote 0 public responses to the review from Jan 17.
#1170903
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It started out as move from St. Louis to Nevada. $4060 sounded reasonable. when the movers packed everything in the truck it doubled. Now what, we already sold the house and had to be out. OK first the storage would be 1st month free and after that it would be $500.00...
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Company wrote 0 public responses to the review from Nov 13, 2017.
Kenny Ching
Kenny Ching

Hello, I'm an attorney in NV and I have a case going against Franklin. I'd be very interested in speaking with you about your experience with Franklin.

1.3
I didn't like
  • Triple the amount originally told
  • Poor customer service
#1130821
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My wife and I just relocated from Chicago, IL to Durango, CO. Franklin Van Lines picked our items up in Chicago on July 28. First the contract they make you sign before loading any items on the truck is completely different from any other quote they had previously...
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Company wrote 0 public responses to the review from Oct 07, 2017.
1.0
#1111791
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We have requested Franlin Vanlines to move my stuff from Plymouth, MN 55446 to San Ramon, CA 94582. Victor the sales guy had at least 15 calls with me before he gained my trust and we agreed on a price of 7800 dollars for the move, this included a full service move, he...
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Company wrote 0 private or public responses to the review from Sep 06, 2017.
1.0
#1097377
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Hiring this company was the biggest mistake of my life! Franklin Van Lines has the worst and most unprofessional bunch of people ever. I don't know how these people can sleep at night knowing what they are doing to their "valued customers" daily. By the way, they will...
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Company wrote 0 public responses to the review from Sep 03, 2017.
1.0
#1096113
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Franklin Van Lines - Danny_crooks2005@yahoo.com

Franklin Van Lines are as bad as it gets! Lie after lie! Once get deposit, price starts going up (you will lose deposit)! Lie about unloading furniture, delivery times, and damaged furniture in stages of move. Personal is hateful and condescending tell stories all through process! Company should be shut down!!!
Company wrote 0 public responses to the review from Aug 27, 2017.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1092924
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This company demanded a very detailed list of items being moved. Gave me a estimate of a little under 3200.00 to move me from Chicago to Mesa, AZ. When the movers came they put 10 of my 60 Items listed and said I was at my c.f. To move me it would be close to if not...
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Company wrote 0 public responses to the review from Aug 22, 2017.
1.0
#1091069
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Contact Franklin Van Lines

Mailing Address:
Franklin Van Lines
101 S Sable Blvd
Aurora, CO 80012
United States
Phone:
(800) 980-4162
More
I had a move that needed to be delivered within two weeks, which is hard for a moving company to do, so I was prepared to shop around. At first, the sales team at Franklin Van Lines told me that it would take a while longer than 2 weeks to deliver my belongings. Then,...
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Company wrote 0 public responses to the review from Aug 10, 2017.
1.0
I didn't like
  • Long hold times
  • Poor customer service
#1085995
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